Shipping policy

Shipping Policy

Processing Time

All orders at KisetsuAdorn are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Time

We currently offer Standard Shipping to all destinations. Estimated delivery times are:

  • Domestic Orders: 3-7 business days
  • International Orders: 7-21 business days (depending on destination)

Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control such as customs clearance procedures or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Package weight and dimensions
  • Destination country

All shipping costs are clearly displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier's website.

Customs & Import Taxes

For international orders, please note:

  • Your order may be subject to import taxes, customs duties, and fees imposed by your country
  • These charges are the customer's responsibility and are not included in the item price or shipping cost
  • We cannot predict what these charges might be - please check with your local customs office for more information

Shipping Restrictions

We currently ship to most countries worldwide. If we are unable to ship to your location, you will be notified during checkout.

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address
  • Failure to pay customs charges
  • Failure to collect from local post office

We will contact you to arrange reshipment. Additional shipping fees may apply in these cases.

Damaged or Lost Packages

If your package appears damaged upon delivery, please refuse the package and contact us immediately. For lost packages, please allow the full estimated delivery time before contacting us.

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