Faq

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5-7 business days within the country. International orders may take 10-15 business days depending on the destination.

Do you offer express shipping?

Yes, we offer expedited shipping options at checkout. Express delivery usually takes 2-3 business days for domestic orders.

How can I track my order?

Once your order ships, you'll receive a tracking number via email that you can use to monitor your package's journey.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, in original condition with all tags attached. Personalized items are final sale.

How do I initiate a return?

Please contact our customer service team through the contact form with your order number and reason for return. We'll provide return instructions.

Do you offer exchanges?

Yes, we offer size exchanges for rings and bracelets. For other exchanges, we recommend returning the original item and placing a new order.

Product Care

How should I care for my jewelry?

Store jewelry in a dry place away from moisture. Avoid contact with perfumes, lotions, and chemicals. Clean with a soft cloth and store separately to prevent scratches.

Are your products waterproof?

Most of our jewelry is water-resistant but not waterproof. We recommend removing jewelry before swimming, showering, or washing hands.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Faq